FAQs – Elizabeth Lad

Simply browse our collections, select your item, choose any options (size, colour, or personalisation details), and add to your basket. Checkout securely online — we accept all major credit/debit cards.

Yes, you'll receive a confirmation email as soon as your order is placed. If you don't see it, please check your junk folder.

Embroidery is offered as a separate add-on. Simply add your chosen item to your basket, then add the Embroidery Personalisation listing to your basket too. You'll be prompted to enter your text, font, and thread colour as part of the add-on.

Embroidery is available on selected items only. Please check the product page to confirm embroidery is offered for your chosen piece before adding the personalisation add-on.

Yes, embroidery is limited to 2 lines of up to 21 characters per line, including spaces. Please plan your text accordingly before placing your order.

Please double-check all details carefully before completing your purchase, personalised items cannot be amended once in production and are final sale.

The embroidery add-on must be purchased alongside the item it relates to. We will do our best to contact you if we notice a mistake in the ordering process.

If you have any concerns about your order, please contact us as soon as possible and we'll do our best to help before production begins.

As every piece is handmade, please allow the following lead times:

Standard items: approximately 2 weeks

Personalised/embroidered items:approximately 6 weeks

These timelines begin from the date your order is placed. Please factor this in when ordering for a specific occasion or event.

Please note that while we will endeavour to meet these deadlines, these are an approximation and busier periods may cause additional unforeseen delays.

Our pieces are all handmade in house to order, so will always take time to make to the high standard that you expect from us. however, we will always do our best to accommodate where we are able. Please contact us before ordering so we can confirm whether your deadline is achievable — particularly for personalised pieces with the 6-week lead time.

Rush orders may incur an additional cost.

We currently ship within the UK only. We do not offer international shipping at this time.

Shipping costs are calculated at checkout based on your order.

Yes, free delivery is available on qualifying orders:

Orders over £100 receive Standard Delivery with 48-hour tracked shipping.

Orders over £150 qualify for Express Delivery with 24-hour tracked shipping.

Orders over £200 receive Premium Delivery with 24-hour tracked shipping and signature on delivery.

You'll receive a dispatch confirmation email with tracking information once your order is on its way.

Selected items can be returned within 14 days of receipt in accordance with the returns policy. Due to the handmade nature of each piece, returns are limited to items that arrive faulty or damaged. Please see the returns policy for more details.

Personalised and embroidered items are non-refundable. These items are only eligible for a return or replacement if they arrive faulty.

Please review your embroidery details carefully before completing your purchase, we are unable to accept returns due to customer input errors.

While every effort is made to ensure that nothing leaves the studio that is anything less than our high standards and every piece is hand-checked, we are aware that accidents can sometimes happen

If your item arrives faulty or damaged, please contact us within 48 hours of receipt with a photo of the issue and your order number. We'll endeavour to resolve it promptly.

Full details of the materials used in the process of making your handmade Elizabeth Lad piece can be found on the Materials & Care page of our website.

You can access this directly on the QR code on your piece's label.

Care guidance varies from piece to piece, Please refer to our Materials & Care page for full instructions on how to look after your specific item.

You can access this page directly on the QR code on your piece's label.

Yes, we offer accessories for wedding parties, including ties, pocket squares, and embroidered keepsakes. Please get in touch early to allow sufficient lead time for your order.

Yes, we welcome bulk orders for weddings and special occasions.

Please note that due to our made-to-order model, lead times will differ for larger orders. Please contact us before ordering so we can confirm availability and timelines.

We currently only work within our existing product range but can accommodate personalisation through our embroidery add-on or Mira bespoke offering.

We do not yet have the capacity to take fully bespoke or custom commissions outside of this.